Terms of service
1. General
Welcome to Smart Replacement Parts. By accessing or using our website, you agree to comply with these Terms of Service, along with our Privacy Policy and Refund Policy.
If you do not agree with these terms, please do not use our website or services.
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website constitutes acceptance of any updated terms.
2. Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
You must not:
- Use the website for fraudulent or unlawful activity
- Attempt to interfere with the operation or security of the website
- Copy, reproduce, or exploit website content without written permission
- Upload malicious code, viruses, or harmful material
We reserve the right to suspend or terminate access to users who breach these terms.
3. Product Information
We aim to ensure all product descriptions, specifications, compatibility information, images, and pricing are accurate. However, errors may occasionally occur.
We reserve the right to:
- Correct errors or inaccuracies
- Update product information without notice
- Change pricing at any time
- Discontinue products without notice
Images are for illustrative purposes only and may differ slightly from the actual product.
Customers are responsible for confirming product suitability prior to purchase.
4. Orders & Payments
All orders are subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our discretion, including where:
- Product availability changes
- Pricing errors occur
- Fraudulent activity is suspected
- Incorrect information has been provided
Payment must be received in full before goods are dispatched.
5. Shipping & Delivery
Delivery timeframes provided are estimates only and are not guaranteed.
Once an order has been dispatched, Smart Replacement Parts is not responsible for delays caused by shipping carriers, incorrect delivery details, or events outside our control.
Risk of loss or damage passes to the customer upon dispatch unless shipping insurance has been purchased.
Customers are responsible for ensuring shipping details are accurate at the time of purchase.
6. Returns & Refunds
Returns, refunds, and exchanges are subject to our Refund Policy.
If a product is faulty, customers may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
Change-of-mind returns may be accepted at our discretion provided the item is unused and in its original packaging.
7. Warranty
Selected products supplied by Smart Replacement Parts include warranty coverage as specified on the product listing or invoice.
Unless otherwise stated:
- Brand new products include a 12-month warranty
- Reconditioned products include a 6-month warranty
- Labor warranty applies only where installation or repairs are completed by our workshop
Warranty does not cover:
- Incorrect installation
- Misuse or neglect
- Overheating or lack of maintenance
- Modifications or unauthorised repairs
- Normal wear and tear
Warranty claims may require proof of purchase and supporting documentation.
8. Limitation of Liability
To the maximum extent permitted by law, Smart Replacement Parts is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our liability for any claim relating to a product or service is limited to:
- Repairing the product
- Replacing the product
- Refunding the purchase price
Nothing in these Terms excludes rights or guarantees provided under Australian Consumer Law.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and website design, is the property of Smart Replacement Parts unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
10. Third-Party Services & Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties.
Our online store is powered by Shopify, which may process customer information in accordance with Shopify’s own policies and systems.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
12. Australian Consumer Law
Nothing in these Terms of Service excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
13. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these terms or use of this website will be subject to the jurisdiction of the courts of Victoria.
14. Contact Information
Smart Replacement Parts
56 Holloway Drive
Bayswater VIC 3153
Australia